- To replace a defective card, surrender the card at any Freeway/ Ensembles/Solo branch nationwide. Defective cards issued will be replaced for free.
- All Access Card shall not be replaced when lost. All points earned in lost card shall be considered forfeited. The member shall reapply for a new card and begin anew.
- Replacement of cards damaged due to the cardholders mishandling will be charged a P50.00 replacement fee. Damaged card must be surrendered to get replacement.